6 Ways to Spice Up Boring Email Marketing Campaigns

February 7, 2012

Spice Up Your Email CampaignNote: This is a guest post by Lior Levin. See Lior’s bio at the end of the article.

For a marketer, email is possibly the most powerful medium ever created. In addition to be instantaneous and simple, it’s a personal medium that can be tailored to every person, it’s opt-in, meaning that you’re reaching an already-engaged audience and, best of all, the cost of sending each email is effectively zero.

However, the problem with email marketing is that it’s very much like a relationship, difficult to keep the excitement and enthusiasm up for a long period of time. This is true for both the marketer and the recipient.

So how can you help keep that spark alive when sending email after email? A lot of it comes down to simple creativity. However, there are several things you can do to revitalize a dull campaign and re-engage both yourself and your audience with your email marketing.

Here are just a few that you can consider:

1. Take a Survey

If an email campaign is a relationship, then every great relationship starts with communication. You need to take a moment and listen to your subscribers.

Take time out from your regular email campaign to have your readers fill out a short survey and learn what they want out of your emails. You might learn that there are whole directions you haven’t explored or that there are topics of interest you haven’t talked about yet.

Aside from that, getting your readers engaged and making them feel as they have a voice in the newsletter makes them more likely to stay and more likely to pay attention to what you send out.

2. Hold a Contest

People love contests and they get excited about the prospect of winning something. Whether it’s a contest for a large prize, a coupon to a certain percentage of subscribers or something else altogether, contests are a great way to generate buzz and interest in your email campaign.

Contests work especially well if you couple them with promotion elsewhere, offline and on, and can be even more effective if you reward your readers for attracting new subscribers.

But even if you can’t do anything grandiose, a simple contest is a great way to renew subscriber interest and improve your metrics. Just be careful to follow all relevant laws.

3. Reward Your Subscribers

Sometimes reviving a dull relationship is as simple as saying “Thank you”.

Offer a special deal to your readers just for being on your list. Give them something that makes them feel important and like they are your most valuable customers just because they are on the list.

This reward doesn’t have to be something large, just something unique that is only available to subscribers. Whether it’s a small percentage off, early access to new merchandise or a free download, anything that makes your subscribers feel as if you’re catering to just them will help keep their interest and their loyalty.

4. Segment Your Audience

Ideally, the more information you have about your audience the better. In addition to their name, email and other contact info, you ideally should know at least some about their interests, especially if you’re in a business that has a variety of products catering to many different types of customers.

However, even if you don’t have that information, you can still target your subscribers by publishing themed emails aimed at one or two specific segments. The idea is to talk directly to a part of your audience and engage them deeply. Though your other subscribers will likely ignore the email, you will come back and reach out to them another day.

All in all, segmenting your audience and reaching out to them is a great way to make your emails more relevant, interesting and useful.

5. Revamp Your Template

Revamping your site’s template is a long, difficult process that involves changing out multiple parts and, possibly, confusing a much larger audience. With your mailing list, you can make changes a great deal easier and, with the smaller audience and lack of search engine visibility, the risks are less.

So, if your campaign seems stale, it may be time to revamp your email template. Not only is this a chance to add new visual appeal, but you can also add new features such as a fast fact, a relevant quote or a promotion.

In short, if you’ve been using your old email template for a while and would like the chance to bring in some new content, a new template might be just what you need.

6. Test, Test and Re-Test

Of course, if you’re going to do any of the above changes, you want to test them as thoroughly as possible.

Most email service providers offer an easy way to split A/B testing where you send out slightly different emails to various groups and see which are the most effective. This allows you test one variable at a time, such as a new subject line or a tweak in the template.

However, even if you can’t do A/B testing, you can achieve the same result by changing the emails you send out between mailings. Basically, by making small changes every mailing and closely tracking results, you can hone in on things that improve your response.

In the end, the only thing that is required to keep the interest and spark in your email campaigns is a willingness to try new things and to engage with your audience. If you can do those two things, there likely won’t be a single boring week for your newsletter.

It does mean, however, that you have to be vigilant with your campaign and, even if things seem to be going well, you have to be willing to take a risk.

With email, if your campaign isn’t moving forward, it’s stagnating and a stagnating campaign is a dying one.

About the Author:

This guest post is written by Lior Levin, a marketing consultant for a company that offers a to do list application for businesses and individuals, and who also consults for a company that convert psd to html format.


Inbound Marketing Analytics 101

December 14, 2011

HubSpot does it again, taking content that is not necessarily new or revolutionary and putting it in a nicely formatted eBook that makes reading it a pleasure.

With “An Introduction to Inbound Marketing Analytics“, you get an overview of what to measure and why. Especially useful for small companies and those who are just starting out with their marketing programs and need some help identifying key metrics, the eBook is packed with good advice.

HubSpot Inbound Marketing Analytics eBook

Inbound Marketing Analytics Overview

In the eBook you will see metrics for the following marketing tactics:

  • Social Media
  • Email Marketing
  • Lead Nurturing & Marketing Automation
  • Your Website & Landing Pages
  • Search Engine Optimization
  • Paid Search
  • Business Blogging

The benefits of analyzing your marketing performance according to HubSpot are:

1. Identify what’s working.
2. Identify what’s not working.
3. Identify ways to improve.
4. Implement more of the tactics that work to improve marketing performance

Agreed!

Get your free copy of the “An Introduction to Inbound Marketing Analytics” eBook.

Introduction to Marketing Analytics eBook


A Tough Road for Marketing Automation

June 20, 2011

Marketing Automation is a hot topic. News about multi-million dollar investments in the space has sparked not only interest from marketers but a multitude of competitors crowding an already jammed market. Is like driving down the highway only to see the traffic stopping right after you take the next curve. As the traffic is slowly moves, some cars faster than others, many drivers start wondering if they should take the next exit.

What’s Ahead for Marketing Automation Vendors

Continue reading my thoughts on what’s ahead for marketing automation vendors on a recently published article at the Marketing Automation Times website.


Email Adoption High But Lacking Best Practices

June 14, 2011

Email Marketing MailboxA Forrester Research “How US Maketers Use Email” Report sheds some light into the use of email by B2B and B2C companies. Author Sarah Glass states:

Email is the most mature and most widely used interactive marketing tool

According to the report, adoption of email marketing is high, with 88% of  B2C companies already using email and 10% planning to use before December 2011. In the B2B space, adoption at 71% is also very high but different from their B2C counterparts, 16% of B2B companies don’t plan on using it within the next 12 months.

Best Practices in Email Marketing

Maybe a surprising finding from the research is that despite high adoption, marketers at B2C and B2B companies still don’t use best email marketing practices such as cleaning the database, letting users select what products and services they want information about, and running welcome routines for newly registered users.

Despite email’s prevalent use, interactive marketers still don’t do all they can to get the full value out of their email efforts – Sarah Glass, Forrester Research

Marketing Budgets and Email Effectiveness

The report says email budgets will stay flat in 2011, but 43% of email marketers expect email effectiveness to increase over the next three years. Other channels are also expected to gain in terms of effectiveness, such as:

  • Social Media (blogs, podcasts, widgets, discussion forums)
  • Mobile (ads, applications, MMS, SMS)
  • Online Video

Getting More Out of Email

The report concludes with some advice for email marketers to get more out of their programs, suggesting them to:

  1. Invest in Analytics
  2. Clean Email Data
  3. Prioritize Relevance Over Rich Media
  4. Detect Devices Used to Access Email
  5. Embed Social Media Into Email Content

Download the Report

The Forrester Research Report can be downloaded for free thanks to Neolane.


Selecting the Right Email Marketing Provider

April 6, 2011

You either have or will have to evaluate and select an email marketing software provider at some point in your marketing career. And there’s a good reason most people dread this project, after all with so many ESP (email service providers) out there, is really a daunting task.

That’s why I wrote a comprehensive guide to help you in your email selection process. Published in a 3-part series by Email Vendor Selection website, it shows a proven approach to quantitatively help you narrow down your choices and select the solution that will be the best fit for your organization.

Check out part 1 of the “Taking control of the email vendor selection process” article and let me know what you think!


The Science of Email Marketing

February 10, 2011

I just attended “The Science of Email Marketing” online webinar, hosted by HubSpot and presented by social media scientist Dan Zarrella.

Slides should be available for download soon here.

Key takeaways:

  1. Businesses are consumers (the boundaries between B2C and B2B are blurred when it comes to reading email)
  2. Try sending emails on weekends
  3. Send very early in the morning
  4. Optimize for mobile
  5. Use lots of links
  6. Include reference information in your emails
  7. Serialize and label your emails
  8. Give your subscribers special access
  9. Send email from someone they’ve heard of
  10. Don’t be afraid to send too much email
  11. Your newest subscribers are your best
  12. Make them want to get your emails
  13. Ask people to follow you

The presentation was based on data collected via focus groups and from MailChimp’s email database of over 9.5 billion emails sent.

I like Dan’s presentation for its brevity and focus on key action items based on solid data. What I wish he had shared is how the data from focus groups and MailChimp is broken down. How many B2B vs. B2C companies, industries, and even job titles. It’s easy to say that B2B and B2C email patterns are similar, but without seeing the data underlying that assumption I’m very skeptic. Also, MailChimp is now known to be used by large corporations (they focus on SMB market) therefore the data may not take into account larger organizations.

As with all analysis and reports out there, you have to take all of the recommendations with a grain of salt. Test them, see if they work, then be the judge. No one knows your industry and customers better than you.


Upcoming Marketing Conferences

February 3, 2011

It’s February already and you keep thinking “what the heck happened to January”? You’re note alone. A few good events have come and gone, like the Digital Marketing Forum, MarketingSherpa’s Email Marketing Summit, and the Email Evolution Conference and I completely missed them.

Sure, budget is short and you can’t attend every single event, but is good to know what’s coming up so that you can prepare yourself and pick the ones you should go. Also, the earlier you register usually the better deal you can get. So here you go, this is the list of marketing events and marketing conferences coming up (US only) for the first half of 2011. Check them out, pick a couple and start planning!

Upcoming marketing conferences

==February==

Online Marketing Summit
February 7-11
San Diego, CA
Link: http://www.onlinemarketingsummit.com/

Social Media Strategies Summit
February 8-10San Francisco, CA
Link: http://socialmediastrategiessummit.com/

Frost & Sullivan Marketing World
February 8-11
New Orleans, LA
Link: http://www.frost.com/prod/servlet/summits-details.pag?eventid=200426011

Social Media Camp
February 9New York, NY
Link: http://socialmediacampny.com/

Social Media Masters
February 11San Diego, CA
Link: http://socialmediamasters.com/

Content Marketing Strategies Conference
February 16-17
Berkeley, CA
Link: http://contentmarketingstrategies-mashable.eventbrite.com/

Social Fresh Tampa
February 21-22
Tampa, FL
Link: http://socialfresh.com/tampa/

DMA Mobile Marketing Day
February 22
New York, NY
Link: http://www.the-dma.org/councilevents/mobileday/

==March==

Marketing Research Executive Forum
March 6-8
Atlanta, GA
Link: http://www.marketingpower.com/Calendar/Pages/default.aspx

Search Marketing Expo
March 8-10
San Jose, CA
Link: http://searchmarketingexpo.com/

Conversion Conference
March 14-15
San Francisco, CA
Link: http://conversionconference.com/west/home.html

Search Engine Strategies
March 21-15
New York, NY
Link: http://www.searchenginestrategies.com/newyork/

==April==

Forrester Marketing Forum
April 5-6
San Francisco, CA
Link: http://www.forrester.com/events/eventdetail/0,9179,2511,00.html

AdTech
April 11-13
San Francisco, CA
Link: http://www.ad-tech.com/sf/adtech_san_francisco.aspx

The Power of eMarketing Conference
April 19-20
San Francisco, CA
Link: http://www.emarketingassociation.com/2011/SF/index.html

Mobile Marketing Strategies Summit
April 26-28San Francisco, CA
Link: http://mobilemarketingstrategiessummit.com/

==May==

Marketing Innovation Summit
May 2-5
Boston, MA
Link: http://www.mis2011.com/Boston/Home

Sirius Decisions Summit
May 4-6
Scottsdale, AZ
Link: http://www.siriusdecisions.com/live/home/document.php?dA=ConfAnnSummit2011

Event Marketing Summit
May 16-18
Chicago, IL
Link: http://emsummit.eventmarketer.com/

==June==

International BMA Conference
June 1-3
Chicago, IL
Link: http://www.marketing.org/i4a/pages/index.cfm?pageid=5288

MarketingProfs B2B Forum
June 13-15
Boston, MA
Link: TBD

==

And the following are some of the marketing conferences I’ll keep watch and decide as we get closer.

MarketingSherpa B2B Marketing Summit Boston
09/26-27
Boston, MA

MarketingSherpa B2B Marketing Summit SF
10/24-25
San Francisco, CA

Dreamforce 2011
August 30-Sept 2
San Francisco, CA

BlogWorld Expo
October 14-16
Las Vegas, NV

Conferences abound, but they are a great way to learn new things, network, and more importantly get out of the office and focus for a couple days.

P.S.: I’ll be presenting at the upcoming The Power of eMarketing Conference, so if you plan on going to that one let me know so we can meetup.

Did I forget a conference? Let me know and I’ll update the list.


Aberdeen Shows How to Do Email Marketing Right

January 13, 2011

The new research report from Aberdeen Group “Email Marketing: Customers Take it Personallyhas some very interesting insights. They talk about how the increase in the number of available marketing channels coupled with the resource constraints of most marketing organizations is the toughest challenge for marketers to overcome. If you have just started your 2011 campaigns after battling the budget process, I bet you can definitely see some relation to your own company.

So with all these new channels available, why does email marketing continue to be a top choice for marketers everywhere? According to the research “email marketing’s ability to provide a high quantity of leads combined with direct revenue gains” is what makes it still an attractive channel. Even when compared with social media, the research states:

“83% of all companies surveyed indicate they will leverage email as a core tool in the marketing mix and at a rate 54% more than social media despite that channel’s growth and popularity”

This is definitely contrary to a lot of the predictions of email marketing’s death and the rise of social media as the main communications channel for marketing that we heard throughout 2010.

In their research they also classify companies according to their results in email marketing usage. The leaders of the pack, called Best-in-Class companies, follow some best practices you can also adopt at your own organization:

  • Remove opt-out members from database
  • Remove hard and soft bounce recipients from the database through email authentication
  • Deliver special offers to high value customers
  • Integrate nurturing of existing leads with campaign results
  • Have an organization structure that supports data capture and sharing
  • Measure the impact of email marketing optimization practices and changes
  • Share the activity history of an existing or net-new lead with sales team

And, they add that the real key critical factor is the personalization of content in your emails. They say that “companies that marry high value customers with personalized, specialized offers in their email campaigns produce far greater results on every tangible measure of effectiveness”. Content personalization is not an easy task but according to the research it will likely give you a 38% better open rate and 86% greater click-through rate than non-personalized email messages.

The lesson? Work your way through the list above and start playing with content personalization, even if only for a small segment of your database. It will likely pay off handsomely.

The report has more interesting stuff and  I suggest you spend a few minutes reading it. You can get it for free for a limited time here:

http://bit.ly/fxiUoz

 


The Online Guide for Email Marketing Resources

April 26, 2010
I am often looking for best practices, reports and other resources on email marketing and end up exchanging what I have written down on pieces of paper with other marketers at conferences or online, so I’ve decided to publish here my entire list of resources I found on the web for all things “email marketing”.

This is a good list but not meant to be all inclusive, I am definitely missing a few good sites. Please let me know which ones you think should be included and I’ll update this resource page.

Articles, Best Practices, Links About Email Marketing
Email Benchmarks and Industry Statistics (mostly free)
Notable Email Marketing Blogs
Blogs worth checking out, both from vendors and independent sources (in no particular order):
Email Marketing Training
The following are some training programs on email marketing. Note that some are paid. Email marketing vendors and ESP (Email Service Providers) sometimes have good free online training on their sites that although usually slanted towards their offerings can give newbies a good overview of the basics.
Conferences and Events
Although there are many marketing conferences out there, very few focus almost exclusively on email marketing. Below are the few that stand out.
Email Marketing Vendors
Below are the most well known email marketing vendors listed in alphabetical order.

Did I miss any good resource you’d recommend? Let me know!


B2B Email Design – Gallery 2

March 17, 2010

Last week I started an email design gallery containing a series of HTML emails I received. This post is another installment of the “gallery” concept so that you have more designs to review and use in your own creative process. Is good to see what’s out there, what is working and what is not. The emails in these galleries are mostly B2B marketing in nature, but the design principles can be applied to B2C as well.

Note: The emails are in no particular order and the senders were selected at random from a variety of emails I get. Click on the images for larger version.

Design #11

  • Email Sender: Tableau Software
  • Email Title: 50 Metrics Every Marketer Should Master

  • What I Like: Small but visible logo on top left identifies the company immediately. Clean header graphic with big and concise title. Short copy. Right side bar with useful links related to the webinar.
  • What I Don’t Like: Copy is a bit too short… I did register for the webinar and missed it but it could have a bit more copy enticing me to go on and watch it on demand.

Design #12

  • Email Sender: Cision
  • Email Title: Discover the secret weapon

  • What I Like: Header graphic ties into the title of the webinar. Big blue lead in. Good use of bullets and of bolding of words within the bullets, drawing reader’s attention to them.
  • What I Don’t Like: Three different font sizes in the header graphic. The “sign up today” hyperlinked text at the bottom looks out of place, not sure if because of font size but doesn’t seem to fit within the design.

Design #13

  • Email Sender: OB10
  • Email Title: Setup the Perfect e-Invoicing Project

  • What I Like: Logos for Hertz and Xerox calls attention. Clear and concise title tells you right away what the subject of the webinar is about.
  • What I Don’t Like: Image used at the header (top left) is one of those generic stock photos that don’t add much to the message. Copy has nothing to do with the Hertz logo. I look at the logo and think it will be something about how Hertz did their e-Invoicing project but the copy doesn’t address that. Left side bar with Xerox logo talks about another webinar, which could be confusing. What do you want people to do after all, register for this one or for the other one?

Design #14

  • Email Sender: Bulldog Solutions
  • Email Title: Roadmap to Demand Acceleration

  • What I Like: This email was optimized for Outlook as you can see by the very top of it containing plain text. Sure, it may not look that good when you open it but if you’re using MS Outlook with “preview” or with images off, then you can clearly identify what the email is about. Simple but strong header graphic with webinar topic. Good balance between copy and design elements.
  • What I Don’t Like: The words they use in bold at the bottom are completely opposite to what I would have bolded.

Design #15

  • Email Sender: Manticore
  • Email Title: 23 Questions Marketing Automation Vendors Don’t Want You to Ask

  • What I Like: Big attractive header graphic with compelling title and nice “hero shot” of the buyer’s guide being offered. Compelling lead in. Concise bullet points.
  • What I Don’t Like: Seems to have too much copy, I get discouraged from reading it just by opening the email. Copy takes too long to get to the point of what the buyer’s guide is about. There seems to be a weird white space between the last bullet and the final paragraph.

Next I’m thinking about reviewing some email subject lines, because your email design won’t matter if the recipient doesn’t even get to open it!


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